A complete omni-channel Contact Centre solution

Keep things simple with a flexible solution that makes engaging with your business effortless

Contact Centres built to your needs, with support and advice at every step

If your business relies on high-touch customer service, handling large numbers of calls while providing personalised human contact is essential. To achieve this you’ll need a reliable, secure, easy to implement and user friendly call handling solution. For some, call flow features such as Interactive Voice Response (IVR) and out of hours call handling in Microsoft Teams and Skype for Business is enough, but complex customer service requirements will need a Contact Centre solution.

 

Your partner of choice for Contact Centre integrations with Microsoft Teams and Skype for Business

Modality is a trusted partner of Enghouse and Anywhere365, delivering omni-channel Contact Centre solutions that are integrated with Microsoft Teams and Skype for Business to maximise your IT spend. From single team requirements to multi-site and multi-team deployments covering hundreds of agents and thousands of calls, we offer scalable solutions for any business.

As a Microsoft Gold and Microsoft FastTrack ready partner backed by a global Managed Services team, we cover the full lifecycle of Contact Centre projects.

Discovery

We work closely with you to design and demonstrate the ideal Contact Centre for your requirements before beginning full-scale implementation.

Deployment

During the second phase, we deploy the Contact Centre and deliver a tailored training program to ensure success before going live.

Support

Finally, we provide ongoing support and maintenance to ensure your Contact Centre solution is fully optimised to suit your requirements.

By choosing Modality as your Contact Centre provider, you will benefit from:

  • Agent, Supervisor and Administrator training
  • Omni-channel Contact Centre options
  • Go-live assistance on the day of your deployment
  • In-depth reporting to drive performance
  • Integration with CRM
  • Skills-based call routing to ensure each call is answered by the most appropriate Agent

Contact us to learn more or to book a complimentary consultation