If your business relies on high-touch customer service, handling large numbers of calls while providing personalised human contact is essential. To achieve this you’ll need a reliable, secure, easy to implement and user friendly call handling solution. For some, call flow features such as Interactive Voice Response (IVR) and out of hours call handling in Microsoft Teams and Skype for Business is enough, but complex customer service requirements will need a Contact Centre solution.
Your partner of choice for Contact Centre integrations with Microsoft Teams and Skype for Business
Modality is a trusted partner of Enghouse and Anywhere365, delivering omni-channel Contact Centre solutions that are integrated with Microsoft Teams and Skype for Business to maximise your IT spend. From single team requirements to multi-site and multi-team deployments covering hundreds of agents and thousands of calls, we offer scalable solutions for any business.
We work closely with you to design and demonstrate the ideal Contact Centre for your requirements before beginning full-scale implementation.
During the second phase, we deploy the Contact Centre and deliver a tailored training program to ensure success before going live.
Finally, we provide ongoing support and maintenance to ensure your Contact Centre solution is fully optimised to suit your requirements.