Direct Routing

Flexible options for success with
Teams Direct Routing


As one of just a handful of partners awarded the Calling for Microsoft Teams Advanced Specialisation, Modality demonstrates deep knowledge, extensive experience, and proven success in deploying and managing the Microsoft 365 Phone System, Calling Plans and Direct Routing.

From Microsoft’s cloud service calling plans to a full Direct Routing Managed Service into your Microsoft Teams platform, our telephony options leverage our wealth of experience as a telecoms provider for small businesses, enterprise customers and everyone in-between. Our varied models offer flexibility and peace of mind around infrastructure monitoring and management, billing, legacy applications and fraud.

Direct Routing Product Sheet

Direct Routing: Key Features

Usage and Performance Reports

Regular updates on call quality for an accurate understanding of your Microsoft Teams telephony performance.

Expert Consulting

Advice and guidance on the PSTN connectivity model that is right for your business.

Empower your Workforce

Leverage Microsoft Teams’ rich-functionality and collaborate via laptop, tablet, mobile and desk phone.

Service Desk Support

Utilise our global, in-house specialist support team to reduce the burden on your internal IT teams.

A guide on Microsoft Teams for Telephony

Contact us to see how we can help