As one of the first partners to receive the Microsoft Adoption and Change Management Advanced Specialisation, Modality understands the support organisations require to drive effective adoption of technology. Modality Systems recognises that organisational change is perhaps the most significant challenge when implementing any new technology, and we work closely with our customers to ensure the widespread adoption and ongoing success of Microsoft Teams deployments.
Modality’s proven approach to Adoption and Change Management utilises the Prosci fundamentals and the ADKAR® model for Change Management – an industry-recognised framework with proven success.
Our certified Change Management Practitioners deliver full end-to-end services, supplementing your in-house capabilities by providing training on all aspects of Microsoft Teams for end-users to ensure they are optimising its powerful features.
Users will receive training and tips based on their individual usage habits.
Benefit from a dedicated IT expert support service for access to quick advice and ‘how-to’ questions.
Track trends over time with data-driven insights and measure adoption success.
Identify potential areas of resistance, or those who might need additional support to ensure user adoption.