A software-enhanced service and support package for Microsoft Teams, for organisations with up to 2,000 users
Managing all aspects of Microsoft Teams can be a challenge
Organisations using Microsoft Teams will already know the benefits of having a single platform for collaboration; however, managing and maintaining a healthy Teams environment can be a struggle from both a governance and adoption perspective. Handling the day-to-day pressure of reactive issue resolution, whilst also ensuring your organisation is protected by adherence to policy and best practice can be difficult to achieve if you don’t have a full understanding of how your employees’ usage and behaviours contribute to the situation.
Three Tiers of Success
Teams Success Service is available in three tiers; Base, Standard and Enhanced. Support at all levels is offered during UK business hours as standard, with 24/7 support available as an option.
Microsoft Teams Success Service: The Benefits
The three tiers of Modality’s Microsoft Teams Success Service give you all the elements you need – and nothing you don’t – to ensure the ongoing success of your Microsoft Teams deployment. Choose the package that meets your organisation’s needs, and we’ll be there to support you from day one.
Choose Your Package
|2nd/3rd line Teams support (Service Desk to Service Desk)||•||•||•|
|Teams Moves, Adds, Changes||•||•||•|
|Monthly Performance Reports (CQD data)||•||•||•|
|End User Adoption (‘How do I..?’) Chat Support||•||•||•|
|Monthly Performance Review (CQD data)||•||•|
|TWA Usage, Collaboration & Governance Reporting & Insights||•||•|
|TWA Lifecycle Management s/w (CreateTeam & Automation)||•|
|Service Delivery Management (inc. roadmap & change)||•|
Additional Service Options:
Need something different?
If you have further requirements such as Teams Direct Routing, third party integrations or hosted call recording, explore our Microsoft Teams Managed Service or get in touch directly.