Microsoft Teams Managed Services

Type: Product Sheet
Modern Workplace
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Product Sheet

Teams Managed Services

A services and support package to fit YOUR organisation

Managing all aspects of Microsoft Teams can be a challenge
Modality’s Microsoft Teams Managed Services addresses these challenges by offering a powerful array of industry-leading support, service and insight options. Our service gives your organisation the comfort of having both an expert backstop and knowledge of what is happening inside your deployment, as well as the ability to accommodate your advanced usage scenarios. A recognised global leader and award-winning Microsoft Partner, Modality has many years’ experience supporting in-house teams, providing best practice guidance, and enhancing deployments with our services, expertise and software.

Microsoft Teams Managed Services: The Benefits
For businesses and IT leaders, Modality’s Microsoft Teams Managed Services gives you all the elements you need to ensure the ongoing success of your Microsoft Teams deployment.

  • Choose only what you need from our array of support, analytics/insights and advanced service options
  • Craft service levels to meet your organisations needs
  • Benefit from the skills and experience of our industry-leading experts
  • Take a data-driven approach to understanding and addressing existing and potential issues or opportunities around Teams performance and usage
  • Drive Teams best practice across your organisation through good governance and lifecycle management

One market-leading standard, multiple options
Our Microsoft Teams Managed Services is a tailored, ‘made-to-measure’ offer – you choose only what your organisation needs. From basic Service Desk to Service Desk support through to advanced analytics and complex voice functionality, we have you covered. Currently available options are listed below:

Teams Managed Services Options
Teams Support

Service Desk to Service Desk 3rd line Teams support*

3rd party assistance*

Teams Admin Support (Moves, Adds, Changes)*

Teams Chat Assist*

Analytics and Insights

Monthly (CQD) Performance Report

Monthly (CQD) Performance Review

Teamwork Analytics Reports (Usage, Collaboration, Governance)

Teamwork Analytics Insights

Teamwork Analytics Lifecycle Management software (CreateTeam & Automation)

Advanced Services

SBC Management

Hosted Teams Direct Routing**

Hosted Contact Centre**

Hosted Call Recording**

Teams Room Monitoring

Video Interop (OneMeeting)

Video Managed Services

Device Management

CustomInvite software
Technical Account Manager

* Usage limitations apply
** Azure/CSP Azure options available
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