Building brands that people love
For hundreds of years, retailers existed solely as physical entities. However, with technology advancing at lightning speed and the explosion of e-commerce and social media, the retail sector has had to quickly adapt to meet customer expectations. Many retailers have experienced significant challenges navigating their way through this new world, while simultaneously facing wider threats to their continued existence, such as rent and wage inflation.
Retail is not dead. Some businesses have thrived and will continue to do so as they’ve understood that the new retail environment requires a wholly different approach built on stand-out personalised customer experiences. Frictionless browsing, order processing, online and instore payments and best-in-class technology from the shopfront to the backend of every retailer are essential for delivering the best shopping experience.
Modality Systems: Delivering convenience and enhancing the customer experience
We work with the retail sector to provide reliable and flexible solutions that put the adoption, security and governance of technology at the forefront of retail strategies. Whether you’re looking to apply omni-channel Contact Centre communications for seamless engagements with your customers or utilise Microsoft 365 solutions to optimise collaboration amongst your employees, we will support you to improve profit margins and enhance the customer experience. Our team of Microsoft experts have a wealth of experience in presenting retail propositions that deliver value end-to-end, from business process review and strategy to post-deployment support and Managed Services.
Trusted by some of the biggest names in retail.
Services aligned with strict sector regulations such as GDPR.
Omni-channel solutions to extend store capabilities.
Services that leverage your existing technology investments.