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An array of market-leading service, support and insight options to help shape and manage your Teams operation, leveraging your investment and reducing risk
Modality offers an array of best-in-class Managed Services for Microsoft Teams, powered by unique reporting and automation tools that enable you to scale a dynamic service for your organisation in the most cost-effective way. Our experienced and talented teams take a data-driven approach to drive best practice and aid user adoption in your business; whether you simply need additional support for your Microsoft Teams platform or require a more advanced offering covering specific use cases, with regular contact and insights, we’ve got you covered.
Tailored to meet your requirements, be it a Teams support safety net, or advanced voice services, or expert insights into Teams lifecycle management….or all of the above!
A comprehensive offering which can include voice services such as Teams Direct Routing and advanced use cases such as contact centre and PII.
Identifying and managing existing and potential issues across usage, governance, and security.
Allowing you to benefit from our unique skills and vast experience.
Utilise insights into Microsoft Teams user behaviour to establish where to target further adoption and training efforts.
| Teams Managed Services Options |
|---|
| Teams Support |
|
Service Desk to Service Desk 3rd line Teams support* |
|
3rd party assistance* |
|
Teams Admin Support (Moves, Adds, Changes)* |
|
Teams Chat Assist* |
| Analytics and Insights |
|
Monthly (CQD) Performance Report |
|
Monthly (CQD) Performance Review |
|
Teamwork Analytics Reports (Usage, Collaboration, Governance) |
|
Teamwork Analytics Insights |
|
Teamwork Analytics Lifecycle Management software (CreateTeam & Automation) |
| Advanced Services |
|
SBC Management |
|
Hosted Teams Direct Routing** |
|
Hosted Contact Centre** |
|
Hosted Call Recording** |
|
Teams Room Monitoring |
|
Video Interop (OneMeeting) |
|
Video Managed Services |
|
Device Management |
| CustomInvite software |
| Technical Account Manager |