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Modality offers an array of best-in-class Managed Services for Microsoft Teams, powered by unique reporting and automation tools that enable you to scale a dynamic service for your organisation in the most cost-effective way. Our experienced and talented teams take a data-driven approach to drive best practice and aid user adoption in your business; whether you simply need additional support for your Microsoft Teams platform with our Base Service or require a more proactive offering covering all aspects of collaboration, with regular contact and reviews via our Enhanced Service, we’ve got you covered.
Identifying and managing existing and potential issues across usage, governance, and security.
Allowing you to benefit from our unique skills and vast experience.
With insights into Microsoft Teams user behaviour to establish where to target further adoption and training efforts.
For a completely bespoke service suited to your requirements.
| Services | Base | Enhanced |
|---|---|---|
| Service Desk to Service Desk 3rd line Microsoft Teams support | • | • |
| Modality’s Teamwork Analytics Power BI reports | • | • |
| Monthly report summary pack | • | • |
| Monthly report summary pack Microsoft Teams roadmap update | • | • |
| CQD Power BI Microsoft Teams performance reports | • | • |
| Teamwork Analytics usage and governance reports | • | • |
| Named Service Delivery Manager | • | |
| Microsoft Teams incident and problem management | • | |
| Teamwork Analytics automation | • | |
| Monthly online service delivery meeting | • |
Additional Service Options:
Modality can also provide you with a dedicated Managed Service for Microsoft Teams Rooms. We can install an agent on Microsoft Teams Rooms to enable: