Microsoft Teams Managed Services

An array of market-leading service, support and insight options to help shape and manage your Teams operation, leveraging your investment and reducing risk

Why choose Modality for your Teams adoption and support?

Modality offers an array of best-in-class Managed Services for Microsoft Teams, powered by unique reporting and automation tools that enable you to scale a dynamic service for your organisation in the most cost-effective way. Our experienced and talented teams take a data-driven approach to drive best practice and aid user adoption in your business; whether you simply need additional support for your Microsoft Teams platform or require a more advanced offering covering specific use cases, with regular contact and insights, we’ve got you covered.

Microsoft Teams Managed Services: Key Benefits

Bespoke Service

Tailored to meet your requirements, be it a Teams support safety net, or advanced voice services, or expert insights into Teams lifecycle management….or all of the above!

Advanced Service Options

A comprehensive offering which can include voice services such as Teams Direct Routing and advanced use cases such as contact centre and PII.

A Data-Driven Approach

Identifying and managing existing and potential issues across usage, governance, and security.

Access to Industry Experts

Allowing you to benefit from our unique skills and vast experience.

Drive Best Practice

Utilise insights into Microsoft Teams user behaviour to establish where to target further adoption and training efforts.

Microsoft Teams Managed Services Product Sheet

Teams Managed Services Options
Teams Support

Service Desk to Service Desk 3rd line Teams support*

3rd party assistance*

Teams Admin Support (Moves, Adds, Changes)*

Teams Chat Assist*

Analytics and Insights

Monthly (CQD) Performance Report

Monthly (CQD) Performance Review

Teamwork Analytics Reports (Usage, Collaboration, Governance)

Teamwork Analytics Insights

Teamwork Analytics Lifecycle Management software (CreateTeam & Automation)

Advanced Services

SBC Management

Hosted Teams Direct Routing**

Hosted Contact Centre**

Hosted Call Recording**

Teams Room Monitoring

Video Interop (OneMeeting)

Video Managed Services

Device Management

CustomInvite software
Technical Account Manager

* Usage limitations apply
** Azure/CSP Azure options available

Contact us to see how we can help