Microsoft Teams Managed Services

Expert advice, implementation, onboarding and consultancy services for Microsoft Teams 

Why choose Modality for your Teams adoption and support?

Modality offers an array of best-in-class Managed Services for Microsoft Teams, powered by unique reporting and automation tools that enable you to scale a dynamic service for your organisation in the most cost-effective way. Our experienced and talented teams take a data-driven approach to drive best practice and aid user adoption in your business; whether you simply need additional support for your Microsoft Teams platform with our Base Service or require a more proactive offering covering all aspects of collaboration, with regular contact and reviews via our Enhanced Service, we’ve got you covered.

Microsoft Teams Managed Services: Key Benefits

A Data-Driven Approach

Identifying and managing existing and potential issues across usage, governance, and security.

Access to Industry Experts

Allowing you to benefit from our unique skills and vast experience.

Drive Best Practice

With insights into Microsoft Teams user behaviour to establish where to target further adoption and training efforts.

Additional Service Options

For a completely bespoke service suited to your requirements.

Microsoft Teams Managed Services Product Sheet

Services Base Enhanced
Service Desk to Service Desk 3rd line Microsoft Teams support
Modality’s Teamwork Analytics  Power BI reports
Monthly report summary pack
Monthly report summary pack Microsoft Teams roadmap update
CQD Power BI  Microsoft Teams performance reports
Teamwork Analytics usage and governance reports
Named Service Delivery Manager
Microsoft Teams incident and problem management
Teamwork Analytics automation
Monthly online service delivery meeting


Additional Service Options:

  • SBC Gateway management.
  • Direct Routing and/or carrier management.
  • Microsoft Teams management (MACDs).
  • End-user support via our 24×7 Microsoft Teams  Chat Assist.
  • Additional support or Managed Service hours.
  • Microsoft Teams Room Systems monitoring and management.
  • IP phone management.
  • Cloud video interop via OneMeeting.
  • Video Managed Services.
  • Contact Centres.

Microsoft Teams Rooms

Modality can also provide you with a dedicated Managed Service for Microsoft Teams Rooms. We can install an agent on Microsoft Teams Rooms to enable:

  • Monitoring and alerting – Room offline, screen unplugged
  • Hardware performance – CPU, RAM, network
  • Application performance – CPU, memory usage, patch level, errors
  • Windows monitoring – Patch levels, performance
  • Monthly service review – Performance, usage and quality
  • Optional add-ons – Service Delivery Management and Microsoft Teams Rooms patching services

Contact us to see how we can help