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As one of Microsoft’s very first partners to achieve the Microsoft Adoption and Change Management Advanced Specialisation, Modality understands the support organisations require to drive usage of Microsoft products. With deep knowledge, extensive experience, and proven success in delivering customer projects in specific specialised areas, you can rest assured that we meet the highest standards for service delivery and support.
Modality’s proven approach to Adoption and Change Management utilises the Prosci fundamentals and the ADKAR® model for Change Management – an industry-recognised framework for proven success.
Over time, our certified Change Management Practitioners have honed their skills and developed experience to deliver full end-to-end services, supplementing your in-house capabilities by providing training on all aspects of Microsoft 365 to ensure end-users are benefiting from its powerful productivity features. This spans a range of activities, from the creation of bespoke actionable plans and Microsoft approved training to workplace culture programs that encourage successful adoption of Microsoft 365 at any stage of the rollout.
Unique, low-touch approach providing specific training and tips to users based on their actual usage habits.
Benefit from a dedicated IT expert support service for access to quick advice and ‘how-to’ questions.
Track trends over time with data-driven insights and measure adoption success.
Identify potential areas of resistance, or those who might need additional support to ensure user adoption.