Modality Systems’ OneConsultation is a fully-managed and fully-customisable virtual consultation service, utilising Microsoft Office 365 technology and leveraging existing Microsoft Teams or Skype for Business deployments for maximum efficiency. The solution is a highly secure and scalable Microsoft Azure-based application that can be reached via one-click from any browser, smartphone, tablet, or PC, enabling users to seek professional help from the comfort of their own home. Designed to be simple to use, easy to access, and sustainable for the future, OneConsultation is suited to today’s remote working culture.
While security and cost-efficiencies are strong motivators for implementing virtual consultation services, their real value remains in how they can better serve the customer. As COVID-19 has demonstrated, video consultations can provide critical services for healthcare providers and wider Public Sector services such as the police, breaking down the physical barriers that prevent citizens from getting the care or help they need. The impacts of these services across the Public Sector are likely to be long-lasting, with remote appointments having a positive impact on budgets and waiting times.
OneConsultation can also be adapted for other industries and use cases, where virtual consultations with the general public are a key part of the customer or delivery experience.
Ideal for those who struggle to attend in-person appointments.
Multiple separate waiting areas can be created to suit a range of services.
No additional software required with one-click access to consultations.
Work from any location to significantly reduce travel and associated costs.
Hosted in Microsoft Azure so you can use OneConsultation with confidence.
Implemented with a fixed monthly cost model.
“OneConsultation is a great digital step forward for the force throughout the pandemic, as our focus remains on keeping the public within our area safe and this gives us the means to do so. Those who have been a victim or witness to crime in many cases, have already been through a tremendous ordeal and understandably given the current pandemic situation, will be anxious and concerned. The video system will hopefully ease any worries around giving statements by being able to provide them in a safe, virtual environment, and I hope that this innovative step forward does lead by example and promotes that it is possible to stay well-connected with others whilst practicing social distancing.”
Chris Rowley, Deputy Chief Constable of Humberside Police